H2Insight - Customer satisfaction
Lennar
SunStreet
Goal
Customer Care
Calls presented
Outbound calls
95% goal
30s goal
Answer rate
Avg. wait time
Scheduling
Calls presented
Outbound calls
95% goal
30s goal
Answer rate
Avg. wait time
Monitoring
Calls presented
Outbound calls
95% goal
30s goal
Answer rate
Avg. wait time